FAQs

Once your order has been shipped, you’ll receive an email confirmation with a tracking number to monitor your package's journey to your home. Please note that once your order is in transit, the carrier assumes responsibility for its delivery.

We’re sorry for the inconvenience! Please inspect your order upon delivery and contact us immediately at info@moidahome.com if your item is defective, damaged, or incorrect. We’ll quickly assess the issue and work to resolve it for you.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please email us as soon as possible at info@moidahome.com with your request.

You can reach our customer support team by emailing us at info@moidahome.com. We’re here to assist you with any questions or concerns and aim to respond within 1-2 business days.

All orders are processed within 1-2 business days. Please note that we do not ship on weekends or holidays, so orders placed on those days will be processed on the next business day.

We currently ship within the continental United States (excluding Alaska and Hawaii). If you're located outside of these areas and would like to place an order, please reach out to us via email, and we’ll be happy to assist you with a solution. We do not ship to PO boxes, parcel lockers, or APO, FPO, and DPO addresses at this time.

We do not accept returns or exchanges at this time. Please carefully review your order before completing your purchase to ensure it's exactly what you want.

Shipping rates are calculated based on the size, weight, and destination of your order. Delivery times vary depending on your location, but typically range from 3-7 business days after the order has shipped. You can view your exact shipping cost at checkout. For expedited shipping options, please contact us directly.